Arrivals

Airport Pickup 

What To Expect

On arrival day, you will be met at the Rome Fiumicino/Leonardo da Vinci Airport  upon arrival between 8:30am and 3pm, and you’ll take a transfer to your housing. 

After claiming luggage, exit the customs area and meet staff outside Terminal 3 (Students arriving in Terminal 1 or 2, should proceed Terminal 3). Look for the “Meeting Point sign” that is located in front of the passenger exit, on the Arrivals level.  AUR representatives will be waiting there holding a sign marked THE AMERICAN UNIVERSITY OF ROME. 

If you need assistance, please call or whatsapp +39 347 490 0929 (or call the office at +39 0658330919) or email c.lino@aur.edu. 

Students arriving after this time frame or arriving independently will be expected to get to the University on their own during office hours (8:30AM-5:00PM). If you arrive after 3pm, we recommend reaching out to AUR directly at the numbers below. More than likely, you’ll need to take a taxi. 

NOTE: Students arriving in Rome outside office hours will have to make a hotel booking for that evening and then contact the University the next day. 

NOTE: Students arriving in Terminal 1, 2, 5 should proceed to Terminal 3.

NOTE: Students arriving at Rome’s “second” airport, Ciampino, will need to arrange for their own transit to the university. 

WHAT TO DO IF: The unexpected happens

YOU MISS A FLIGHT OR HAVE A DELAY

If you miss your flight or a connection, do not panic! First, go to the ticket counter for the airline that issued your ticket to make the next available flight arrangements.

If you miss a flight on the US side, please contact US CIS Abroad emergency number. +1 413 210 7091, and email a new itinerary to emergency@cisabroad.com. 

If there is a flight delay on the European side, reach out to the AUR via whatsapp +39 347 490 0929 (or call the office at +39 0658330919) or email c.lino@aur.edu. 

YOUR LUGGAGE GETS LOST

Your bags may decide to take a later flight, don’t panic. If the airline loses your luggage, you must file a report with the airline while you are still in the baggage area. It is much more difficult to file this report once you’ve left the baggage claim area. You will need to provide them with:

• NAME (you can give your name)
• PHONE #: (give them AUR's number: 06 5833 0919)
• Address: 
  The American University of Rome
  Via Pietro Roselli 400153,
  Roma RN, Italia

Your luggage will most likely be delivered from the airport in the next few days.

Early Arrivals

If you arrive before your program start date, you are responsible for yourself until the day the program begins. This includes your transportation, housing, meals and safety. Don't worry, many students choose this option and exploring the city for a day or two on your own can be a fun way to start your program and beat the jet lag before the program starts!

Important Numbers for Arrival Day

AUR Front Desk:  +39 0658330919

AUR Emergency: +39 3480809357

AUR Address: 

Via Pietro Roselli 4, Rome 00153, Italy

Elizabeth Tyrie, CIS Abroad Rome Site Director

Email: etyrie@cisabroadonsite.com

Phone/What’s App: +39 345 854 0728

CIS Abroad Emergency:

Phone: +1 413 210 7091

Email: emergency@cisabroad.com